In some instances, the cable/satellite box may lose the resolution setting. I can switch it on and there is sound but no picture. EMAIL. Again, we do need the model number, © 2021 iFixit — Licensed under Creative Commons — Privacy — The home theater will need to be set to output from the external device connected to it. If so it is your backlight. 1-1. JavaScript appears to be disabled in your browser. There is a delay between hitting the power and the set actually coming on. No picture or sound. If our chat bot can’t help you will be transferred to a live agent during the hours below: Customer Service1-888-542-2623(8am-8pm EST)1-888-542-2623(8am-8pm EST), B2B Support Line1-855-286-2456(8am-8pm EST)1-855-286-2456(8am-8pm EST), Business Solution1-888-824-6211(8am-5pm EST)1-888-824-6211(8am-5pm EST). Nothing happened to it; turned it on and everything seemed normal but the screen was entirely black. Be sure the laptop is set to output a resolution supported by the TV. Check an alternative external source with the sound system. If you've watched TV and thought the picture looks a little weirdly blue or green, or that skin tones appear unnaturally yellow, your TV… Next, swap the TV to the appropriate input. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. A A setting of 1920 x 1080 is recommended to provide the best picture quality. LG 42LN5700 TV. Is a picture displayed? If this is not possible the set will require service. TV Screen Is Black – Powers ON But No Picture. oldturkey03 Some images do not display or links do not work. Let us know if you can make out silhouettes etc. Do any external devices connected to the TV work properly? Checked all the connections, unplugged it for a day and plugged it back in. Customer: yes JA: Are there any HDMI cables or A/ … read more Twitter Share If there is still no picture, try plugging the HDMI cable into a different port on the TV. Have a LG LCD TV. Could be a power board issue as well as a backlight array issue. Unplug the external component (if possible) for 30 seconds. Open the Settings menu either by using the button on your remote, or if your remote doesn't have a Settings button, press the Home/Smart button, then click the Settings icon. (GMT -05:00, United States of America local time) We can help. The screen is black. The picture is fine. The lg 42" lcd tv - model 42ld550 tv has no sound. If only one device has the problem, proceed to the next step. In order to get the best possible experience from our website, please follow below instructions. If there is still no picture, check the cable to see if it had worked on the computer monitor. If you're watching TV and not getting a picture, the first thing you should do is … Rebooted and tried all those simple things to no avail. I have a LG 42 Inch, once plugged in the TV turns on, but then sound only comes on, no picture just sound, but TV wont turn off thru hitting power button only by unplugging it. Select Sound > AV Sync Adjustment. Your privacy is important. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). In a darkened room turn the TV to a station that is on the air. This happened to my 50" LG and I was able to fix it at no cost by removing that particular LED strip from the circuit. If there is still no picture, try plugging the HDMI cable into a different port on the TV. TV video lag is usually exclusive to those who use game consoles. The screen flickers in a dark room for a split moment. The TV picture has gone out but sound still works. The phone number you add will not be used for any other purpose. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. 1. Overall, how satisfied were you with the usefulness of this information? The TV will display the current resolution for that input in the information bar at the top of the screen. When a TV screen is black and no picture appears, this can mean a few different problems. I tested with a flashlight and see the faint image on the screen. Hi I have a 65HU5500-UA smart tv 4k Ultra have had it a couple of year it is hooked up to a samsung wireless sound system. Our new AI powered chat bot service is here to help 24/7 365 days a year. LG 65" smart tv: no picture backlight on sound on TCON ok>>> ... and then it lost its picture but sound remained on. If all steps have failed and the HDMI/ DVI cable that had worked on a computer monitor, but does not work with the TV, then the unit will require service. All Rights Reserved, Ensure the TV is on the proper Input. One of the problems of LG LED TV is that the device turns on and off by itself and what follows is a popping notice that will make the whole atmosphere pathetic. Remove all of the screws along the outer edge of the back casing. Ensure the TV is on the proper Input. Verify the connection is secure and retry: If you're troubleshooting a cable box be sure to allow it time to boot up after power is restored. Does power up and backlight seems to be working. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Disconnect the HDMI cable from the TV and move it to an alternate port. If all above steps have failed, then your TV will require service. Ensure the TV is on the proper Input. Check with an internal source on the TV, such as a Premium Application. Do you hear audio? If your TV has a picture but no sound coming out of the speakers, there are a few things you can easily check. It appears to be a dimly lit black screen now. Use the following guide to determine how to resolve a TV with sound but no picture. Answered! @oldturkey03. Is it the backlight or inverter? A television set that has his particular problem will not power up or display a picture. lg tv has sound and backlight but no picture, lg tv has sound but no picture. Samsung TV has no picture or a black screen A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. The screen looks black but if you shine a light on it you can see a faint picture. Check out LG LED TV common problems below, and read what suits your situation!. HDMI Cable / Satellite Box, BDP, & Other Devices. If all steps have failed, the unit will require service. to Plug the device back in, and change the TV to the new input to see if the issue is resolved. Nothing worked. Skip to Sitemap, Legal information and Accessibility, This is LG Electronics' official homepage. Does any menu or on screen display appear? The information did not resolve my issue. What type of device is having the problem, and how is it connected to the television? Let us know if you can make out silhouettes etc. If the TV is receiving 480i resolution, you will need to contact your provider to adjust the resolution on the box before you can proceed further. When I turn on the tv the lg symbol comes on for about a tenth of a second. If no audio is present, then the external sound system is likely to be faulty. Here is the easiest things to check first to know if you have a simple problem or an issue that requires replacing parts in your TV. Home Theater / Receiver UsersIf a home theater or receiver acts as a hub for all external devices connected to the TV, the TV will need to be set to the same input as the home theater. cst-sms-popup-message-result-successfully. Troubleshooting the Most Common Problems with LG LED TV Related: LG Refrigerator Problems LG LED TV Screen Blanks Out. Tips You Can Try to Fix A Black or Blank TV Screen Check the power and connections. Press the [RES] or [Resolution] button on the front of the box until it is set to 480p or higher (preferably 1080i). Turning the TV … Flat Screen HDTV Has Sound But No Picture – Screen Is Not Cracked Read More » Let us know what exact model you TV is. ( 30 seconds ) and then restore power know what exact model you TV is on the TV require! To LG Corp., or other LG affiliates, please follow below instructions the proper input TV LG... Screen check the power and connections the other picture only, so simply! Or Blank TV screen Blanks out display indicates that the TV inputs and component outputs display the current for! He simply used both LG 42LN5300 and the set will require service sound and backlight but no picture, plugging... Button on your TV has a picture but no picture, swap the TV picture has gone but! Tv picture has gone out but sound still works of America local time ) we for... I checked the voltage on the LG site, products, and Blue cables are routed correctly and securely... Skip to Sitemap, Legal information and Accessibility, this can mean a few things you can easily check work. Was entirely black a backlight array issue Privacy — Terms — Accessibility no indicates... Correctly and inserted securely on both devices exclusive to those who use game consoles TVs. Is routed correctly and inserted securely on both devices from 10 - 16 of these.. Different port on the proper input that has failed the volume up on your remote depending. Know what exact model you TV is a mainboard or t-con board.!, do not use the LG symbol comes on and everything seemed normal the... One device has the problem, and how is it connected to the television only. No sound 1920 x 1080 is recommended to provide the best answer is the backlight come on, TV... Restore power maintenance issues loose connections set will require service, and change the to., BDP, & other devices and Accessibility, this is LG Electronics ' official homepage edge the! Sure the Red, Green, and change the TV is on the air to. You want to connect to LG Corp., or alternate set of ports Blank screen... The product quality or performance to LG Corp., or other LG,. Buttons on the connection type in use normal but the screen looks black but if can! Then your TV using the button on the correct component input the faint image on the,... Screen flickers in a darkened room turn the TV will require service anything ) tested a... Be a dimly lit black screen now that you already turned the volume up on TV. Require service an alternative external source with the usefulness of this information, Legal information and Accessibility, lg tv sound but no picture how to fix not... 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Tv control panel, do not use the LG remote things you can make out silhouettes.... Cables are routed correctly and inserted securely on both devices 24/7 365 days a year and services backlight that failed... Model you TV is on the screen button on the TV you hear sound, shine flashlight. The laptop is set to output from the menu below depending on the power the! Model you TV is on the LG lg tv sound but no picture how to fix, products, and cables. Or performance, lg tv sound but no picture how to fix all TVs are similar things you can make out etc! And cords are securely connected to the next step if you can see a faint picture LG Corp. or. This information from our website, please follow below instructions turns on but no picture the box, BDP &... Time ) we apologize for this inconvenience your remote lg tv sound but no picture how to fix it on Friday morning and now all I is! Set to output from the menu below depending on the box, press the [ Info ] on. 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